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Zane AL-Said

My Resume

Senior Desktop Support Engineer | Jul ’22 – Current

10x Banking | Senior Desktop Support Engineer
July 2022 - Current
Technical summary:
JAMF Pro managed iOS & macOS fleet (400+ MacBooks), Microsoft Entra AD IAM Support and security monitoring, Implement and monitor compliance with security standards (CIS, NIST), Microsoft 365 Admin, Azure admin including…Enterprise Apps, AD, Defender, integrations, SSO…, API integrations, Adobe CC administration and deployment (cloud and on-premise), Cisco Meraki design, build and admin of physical routers and switches.
Highlights:
  • Jamf Pro management including vulnerability monitoring, bulk updates, remote build and support
  • Design, build and management of the infrastructure, platforms, solutions for the APAC offices
  • Security monitoring of SIEM solution
  • Design and deployment of remote learning solutions for staff on-site and remote
  • Design and build and maintenance of local security monitor for site (Sydney)
  • Meraki design and deploy of Cisco switches and firewalls for APAC

Previous

IT Manager | Mar ’18 – Jun ’22

Irfan College | IT Manager
March 2018 - June 2022
Technical summary:
380+ users, Hybrid hosted server (on-site Wintel + Microsoft Azure AD, Microsoft Intune managed Windows 10/11 environment 145 (PC/Laptops), JAMF Pro managed iOS & MacOS fleet (130 iPad/iMac/MacBooks), Microsoft 365 Admin, Azure admin including…Enterprise Apps, AD, Defender, integrations, SSO…Google Suite management including…Gmail, Drive, Google ClassRoom, API integrations, Adobe CC administration and deployment (cloud and on-premise), WordPress site build and design for several sites. Shopify build and design for charity and donation collection website. VMWare EXSi hosted platform hosting a hybrid WINTEL / LINUX server farm.
Highlights:
  • Design, build and management of the infrastructure, platforms, solutions, and equipment at the college
  • Migration of all services and solutions to cloud-based subscriptions
  • Design and deployment of remote learning solutions for staff and students
  • Design and build and maintanence of WordPress sites (4) as well as the design build and maintanence of charity donation site built with Shopify

Previous

Service Desk 3rd Level | Oct ’10 – Mar ’18

Simply IT Services Pty Ltd | Service Desk 3rd Level
October 2010 - March 2018
Technical summary:
160+ users, Windows Server NT 4.0, Windows Server NT – 2012, VMWare, Windows XP – 10, MS Exchange 5.5 – Hosted (2016), Citrix Metframe, Office 97 – Office 365, Firefox, Adobe 7 Writer, Microsoft Visio, Ghost V7-10, Mac OS9, Mac OSX – HighSierra,
Highlights:
  • Managed satellite environment, create common operating environment (bespoke)
  • Source cloud based solutions for small – medium sized offices.
  • Host and manage over 200 sites on various platforms including WordPress, Shopify, Big Commerce, Drupal and Joomla
  • Manage DRP sites and services. Audit and replace servers, DRP solutions, comms equipment, PC’s & laptops

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Introduction

Of the 28 years I’ve been involved in the IT industry, the last ten (10) have been the most exciting as I’ve embarked on … ...read more

Hobbies

A sample of my work including WordPress and Shopify designs. I designed and built all of these sites apart from the … ...read more