HP Australia | PC LAN Engineer March 2003 - December 2003
Technical summary:
1500+ users, 20+ servers, Windows NT 4.0 Server, Timbuktu, Clarify CMS, Windows XP Professional, Mac OS9
Highlights:
- Development of standardised procedures for technical Knowledge Base
- Development of Service Level Agreements (SLA)
- Daily support of Windows NT 4.0 server, Windows XP professional and MAC OS9 operating system incorporating installations, repair of registry settings, configuration for data and application access, network connectivity and data recovery
- Daily support of Clarify CMS, Office XP incorporating installation and application troubleshooting
- Daily support of Timbuktu clients incorporating installation, troubleshooting and configuration
