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Zane AL-Said

My Resume

The IT space has never been more interesting or innovative and despite almost 25 years in the industry I’m ‘always learning’!

ICLT SD Senior Analyst | Aug 07 – Oct ’10

Diocese Broken Bay | ICLT SD Senior Analyst
August 2007 - October 2010

Technical summary:
300+ users, Mac OS9, Mac OSX, Windows Server NT 4.0, Windows Server 2008, VMWare, Windows 2007, Windows XP Professional, Citrix Metframe, Office 97, Office 2003, Firefox, Adobe 7 Writer, Microsoft Visio, Ghost V7-10

 

Highlights:
  • MOE – Managed Operating Environment – roll-out to schools, care centres and support departments
  • Tasks included the management of a small team (12) to audit and replace servers, DRP solutions, comms equipment, PC’s & laptops at 44 schools in the Broken Bay diocese as well as 4 support centres and HQ located in Pennant Hills
  • The project started in October 2007 and finished August 2010

 

 

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Operations Manager Web Design | Jan 07 – Aug 07

Zebra Interactive | Operations Manager Web Design 
January 2007 – August 2007

Highlights:
Transition role to prepare Zoogle Interactive (Zebra Interactive) for initial public offering on the ASX. Management of U.S. based server farm hosting MSSQL services, IIS, staging sites, DNS management & DRP

 

 

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Engineering Desktop Support | Jul 05 – Jan 07

Railcorp | Engineering Desktop Support
July 2005 - January 2007

Technical summary:
300+ users, Windows 2000, Windows XP Professional, Citrix Metframe, Office 97, Office 2003, Firefox, Adobe 7 Writer, Network Associates VirusScan v7/8, DameWare Remote Control, Bentley Microstation/InRail/Interplot, AutoCAD Lite 2004, SmartSketch, EasyZIP, Microsoft Visio, Ghost V7-10, Mutli-screen Multi-processor CAD Professional worskstations and laptops

 

Highlights:
  • 2nd – 3rd level support of the Railcorp Standard Operating Environment (SOE)
  • Customisation of the Railcorp SOE for the Engineering department
  • Support of Windows 2000 & XP operating system incorporating installations, repair of registry settings, configuration for data and application access, network connectivity and data recovery
  • Support of Engineering specific software incorporating installation and application troubleshooting
  • Support of remote users (satellite sites) incorporating remote installation, connectivity, troubleshooting and file synchronisation
  • Daily support of ad-hoc user requests
  • Support of CAD specific file and print requests involving queues, fonts and drivers
  • Support of Internet and Intranet access. This includes the configuration of browsers software as well as domain access approvals
  • Hardware modification, repair and upgrades of desktop’s, professional worksation’s and laptop’s
  • Liason to Asset Management client
  • Data recovery of faulty storage devices
  • Image (SOE) deployment and customisation
  • Rollout and migration of all Engineering leased equipment
  • Preparation of successive SOE builds including testing, storage and deployment
  • Call logging, coordination and follow-up of all 3rd party hardware repairs for both Desktop and Laptop (HP, Toshiba, Dell, Acer, Compaq).

 

 

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Introduction

Of the 28 years I’ve been involved in the IT industry, the last ten (10) have been the most exciting as I’ve embarked on … ...read more

Hobbies

A sample of my work including WordPress and Shopify designs. I designed and built all of these sites apart from the … ...read more