EDS Australia | PC LAN Engineer December 2003 - July 2005
Technical summary:
450+ users, Windows 2000, PeopleSoft CRM, Windows XP Professional, CISCO VPN, Citrix ICA, Office XP, Firefox, SAP Client (Front end), Mainframe emulator clients (IBM PCOM, Attachmate), Tivoli, eTrust
Highlights:
- Development of Service Level Agreements (SLA)
- Daily support of XP operating system incorporating installations, repair of registry settings, configuration for data and application access, network connectivity and data recovery
- Daily support of CAMS, SAP client, Office XP incorporating installation and application troubleshooting
- Daily support of remote access systems, RAS & VPN incorporating installation, connectivity via dial-up and broadband, troubleshooting and file synchronisation
- Daily support of Citrix and Mainframe clients incorporating installation, troubleshooting and configuration
- Daily remote support of operating system and applications for staff working from client sites as well as home offices
- Daily support of LAN/WAN security access to EDS environment for both intranet and file access. This includes the configuration of browsers software as well as domain access approvals
- Call logging, coordination and follow-up of all 3rd party hardware repairs for both Desktop and Laptop (IBM & Dell)
